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Shipping & Delivery

Shipping & Delivery  

Free International Delivery

check.gif   FREE SHIPPING WORLDWIDE, anywhere in the world

check.gif   EVERY ITEM, no exception

check.gif   EVERY ORDER, no minimum purchase required


Orders are dispatched by the fast and reliable HongkongPost from our Hong Kong warehouse.

    • 4-6 working days for capitals and large cities
    • 7-10 working days for other locations
    • 10-14 working days for more remote locations
       

We offer two kinds of free international delivery:

    • Registered Standard Delivery (Please select “Free Shipping” as your shipping method for orders over US$15.)
      • REGISTERED POST FOR INCREASED SECURITY - all orders over US$15 are shipped via registered airmail. A signature might be required upon delivery, however anyone at the specified delivery address can sign for the goods. If no one will be able to sign for delivery at home, we suggest you to have your workplace as the shipping address if it is convenient.
      • Online tracking available.
      • Not available for P.O. Boxes or APO/DPO/FPO addresses.
    • Standard Delivery (Please select “Standard Delivery” as your shipping method for orders under US$15 or with P.O. Boxes delivery addresses.)
      • Orders under US$15 and to P.O. Boxes or APO/DPO/FPO addresses will only be sent by Standard Delivery.
      • No tracking available. Therefore, claims for loss or damage cannot be accepted.
      • No signature will be required upon delivery, suitable if no one will be available to sign for delivery both at home and at work.
         

Orders will be dispatched according to the availability of the purchased items. Availability of each item is shown on the product page. 

    • If one or more of the items in the order are pre-ordered, we will dispatch the items that are available first. And the pre-ordered items will be dispatched once they become available at no extra cost. Therefore, you may receive several shipments to complete the fulfillment of your order. If you prefer to wait until we have all the items in your order to have them arrived in one single shipment, please state "make only one delivery when the complete order is ready" in the order instructions box on the order confirmation page or let us know as soon as possible after placing your order through our Contact Us page by choosing the inquiry type "Delivery: Please make only one delivery when the complete order is ready" with your order number. Otherwise, part of your order might have already been dispatched.
    • If your order consists of items with the availability of "ships within 1 business day" and “ships within 2-5 business days”, we will dispatch these items together when they are ready. If you wish to have part of the order delivered first, please let us know as soon as possible after placing your order through our Contact Us page by choosing the inquiry type "Delivery: Please deliver items with availability of ships within 1 business day first" with your order number.
    • All orders are subject to verification.

 

Express Delivery

Depending on the shipping destination, orders are dispatched by UPS, TNT or HongkongPost (SpeedPost) from our Hong Kong warehouse.

  • 1-3 working days for the US & Canada by UPS
  • 2-3 working days for Australia & New Zealand by TNT
  • 2-4 working days for the UK, Scandinavia & most European countries by UPS or TNT
  • 2-4 working days for most Asian countries by UPS or TNT
  • Orders to other destinations will be shipped by HongKongPost (SpeedPost), please click here and choose your destination country in the dropdown list for an estimation on delivery times for your location. Express Delivery is not available for your location if it is not in the list on the webpage.
    • Please allow extra time for more remote locations
    • Flat rate per order according to your destination
    • A signature will be required upon delivery, however anyone at the specified delivery address can sign for the goods. If no one will be able to sign for delivery at home, we suggest you to have your workplace as the shipping address if it is convenient. 
    • Full online tracking will be available for all express delivery orders once dispatched.
    • Not available for P.O. Boxes or APO/DPO/FPO addresses.
    • Available for orders of items with same availability only.
      • If you have ordered items with different availability in one purchase, only the items with the earliest availability will be sent by Express Delivery. Any other items will be dispatched by registered airmail (or regular airmail if your order is under US$15 or if you use a PO box or APO/DPO/FPO address) at no extra cost. If you would like to wait for all items to be available and receive the complete order by express delivery, please state "make only one delivery when the complete order is ready" in the order instructions box on the order confirmation page or let us know as soon as possible after placing your order through our Contact Us page by choosing the inquiry type "Delivery: Please make only one delivery when the complete order is ready" with your order number. Otherwise, part of your order might have already been dispatched by Express Delivery. Any pre-ordered items will be dispatched once they become available. 
    • All orders are subject to verification.

 

Customs and Import Duties Information

The majority of countries do not charge customs duty on small packets dispatched by airmail, especially for relatively inexpensive items. For more information regarding your country's custom policies, please contact your local customs office.

Your order may be subject to import duties and taxes, which are levied once your package reaches your country. We do not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. 

Please note that occasionally customs inspections may delay delivery for a few days or more.